Accessible Businesses
The Accessibility Tool Package is a practical support framework designed for small and medium-sized enterprises (SMEs) that want to improve accessibility, safety and inclusion in their services and physical environments. It helps businesses not only meet EU accessibility expectations but also create a stronger customer experience, expand their market reach and build a competitive advantage through inclusive design.
How the tool is designed
The tool package is built around the SAFE Urban Access & Safety Navigator (SUASN) – a step by step system that helps businesses evaluate, improve and communicate their accessibility efforts.
It includes:
- 7 core tools for practical accessibility improvement:
- Digital accessibility & safety mapping
- Participatory walks & user feedback
- Behaviour observation & walkability audit
- Scenario planning & improvement simulation
- Social policy & stakeholder engagement
- Accessibility & safety certification badge
- Online learning community
- Visual before and after examples to inspire change
- Practical checklists for different sectors (hospitality, tourism, transport, food & beverage)
- Flexible templates for step by step implementation
- Real-world business cases and improvement strategies
Everything is designed to be easy to use, even without prior accessibility expertise.
How to use
- Start with a self assessment using the mapping tool to identify accessibility strengths and barriers.
- Use the practical checklists to structure improvements in your business environment and services.
- Engage customers and staff with participatory walks to gather feedback and discover real needs.
- Plan practical improvements using the scenario planning toolkit.
- Build trust and transparency with customers by publishing your accessibility actions.
- Join the online learning community to get support, share progress, and access best practices.
This tool can be used by business owners, managers, architects, designers or teams working on customer experience, sustainability or inclusive design strategies.